RIGHT OF WITHDRAWAL (EU CUSTOMERS)

Customers within the European Union have the right to withdraw from their purchase within 14 days without providing any reason.

  • The withdrawal period expires 14 days after the day the customer receives the goods.

  • To exercise this right, the customer must inform us by email at: {email}

  • After notifying us, the customer has an additional 14 days to return the product.

RETURN CONDITIONS

To be eligible for a return, the following conditions must be met:

  • Resale condition: The item must be returned in a condition suitable for resale.

  • Acceptable use: The item must not show excessive use beyond what is necessary to evaluate it.

  • Packaging: Original packaging is recommended but not mandatory.

NON-RETURNABLE ITEMS

The right of withdrawal does not apply to the following categories:

  • Custom-made or personalized products.

  • Products manufactured on demand.

  • Digital downloads.

REFUNDS

  1. Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  2. Processing: If approved, the refund will be processed using the original payment method within a reasonable timeframe.

  3. Shipping Costs: * Standard shipping costs will be refunded.

    • Note: Return shipping costs are the responsibility of the customer.

EXCHANGES

We only replace items if they are defective or have a manufacturing issue.

For exchanges, please contact: {email}

WARRANTY POLICY

All products are covered by a 2-year legal warranty in accordance with EU law. This warranty covers manufacturing defects only.

WARRANTY LIMITATIONS

Due to the nature of our products (3D printed functional parts), the warranty does not cover:

  • Normal wear and tear.

  • Material degradation over time (including UV exposure, humidity, temperature, and outdoor conditions).

  • Intensive or prolonged use.

  • Improper installation or misuse.

  • Damage caused by impacts or accidents.

  • Modifications made by the user.

Our products may be considered wear parts, and their lifespan depends on usage conditions and environment.

WARRANTY CLAIMS

To submit a claim, please ensure you have the following ready:

  • Proof of purchase: Strictly required.

  • Visual evidence: Photos or videos may be requested to accurately assess the issue.

  • Evaluation: Each case will be evaluated individually.